Collecting Customer Info
When a customer calls, the IVR system gathers information based on their input to quickly identify the reason for their call.
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Call Queue Arrangments
The next step is to arrange the call queue and sort customers into a waiting list based on agent availability and suitability.
Automated Call Distribution
ACD distributes the call to the best-equipped agent to handle the customer's specific concern based on the information gathered.
Manage Calls Efficiently With
Our IVR Services
Set up a direct, single-level, or multi-level IVR using an IVR service provider for a virtual receptionist who can answer calls around the clock. It can handle customers’ general queries with automated and pre-planned coherent responses, and transfer to internal teams where needed. IVR services provide callback options during non-business hours and address customer queries when business resumes.
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Call Monitoring & Recording
Cloud based system will help you to manage Call Monitoring & Recordings.
Advance IVR Features To Accelerate Your Business Growth.
Regulate Call Volumes With Queue Management
Send calls to suitable agents and better manage and respond to callers. Automatically route calls to an appropriate queue of agents based on location, date, and time.
Gain Actionable Insights With Reports & Analytics
Actionable analytics is vital for your company’s success.With our IVR solution, reports and analytics help managers keep track of their campaigns. This helps calculate the efficiency and success of a company.
Various Call Distribution Methods
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Your Common Questions Answered!
VR stands for Interactive Voice Response. It is a technology that allows interaction between callers and a computer system via voice or keypad inputs. With IVR, callers can direct themselves to the appropriate department or resource based on their selections.
Key features of IVR solutions include automated call distribution, programmable extensions, customizable greetings and prompts, call routing based on caller input, sticky agents, custom audio, integration with CRM systems, etc.
IVR solutions aim to facilitate customer interactions, offering self-service options for inquiries, transactions, and other actions. Their purpose is to enhance customer service by providing convenient assistance through automated phone call service while reducing the workload on human agents.
IVR cost varies from one IVR service provider to another. The best and most reliable IVR service providers like RAAB offer IVR solutions at a feasible rate. Contact us at +91 6301995361 for the most cost-effective IVR package.
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